English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course or for self-study.
When it comes to merging innovative technology with a bizarre murder mystery, few writers do it better than Child. In Utopia (2002), supercomputers ran roller coasters in a high-tech theme park. Here, a state-of-the-art computer dating system, run by Eden, Incorporated--a Microsoft-size corporation--takes center stage. For a mere $25,000, a single person can find a life partner using Eden's flawless matching system. And it's guaranteed, though not one customer has ever requested a refund. When the match is 100 percent, the lucky pair is dubbed a "supercouple," and the subsequent marriage is the envy of all the world.
English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course of for self-study.
Key Features of the MultiROM * Realistic listening extracts * Interactive exercises to practise the language of customer care
Those who seek employment in the customer service field will find this book a rich resource! In addition to wise advice about job hunting and salary negotiation, there are nearly 100 resumes along with the cover letter that accompanied those resumes. Get the career edge with a book that shows the techniques used by professional resume writers to achieve jobhunting success.
You've heard it a million times: "The customer is always right." But let’s face it - sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations and includes simple, effective techniques that can help you meet even the most demanding customer needs.
