Published by: decabristka (Karma: 67893.04) on 19 May 2011 | Views: 10427
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English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course of for self-study.
Key Features of the MultiROM * Realistic listening extracts * Interactive exercises to practise the language of customer care
