80 fun and effective activities that teach your employees the unique principles of call center customer service
Learning Points: 80 Activities and Actions for Call Center Service Excellence
Organizations with call centers are on the cutting-edge of an exciting and dynamic technological revolution that is taking place in customer service today.0 fun and effective activities that teach your employees the unique principles of call center customer service
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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones
Added by: enetips610 | Karma: 0 | Other | 17 February 2008
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101 Ways to Really Satisfy Your Customers:How to Keep Your Customers and Attract New Ones
In 101 Ways to Really Satisfy Your Customers this covers simple background information for those readers wanting to gain a greater understanding of the subject—in this case, customer service. It sets the mood for the entire book and explains some key philosophies and observations in the field of customer service.
Richard S. Gallagher , "Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service"
To provide the ultimate in customer service, every member of the service team needs to turn customer interactions into "peak experiences." Filled with effective techniques that borrow from principles of psychology, Great Customer Connections presents a unique step-by-step program that lets you:
connect with customer's individual personalities;
use the "secret phrases" that make customers feel great;
tell them anything without upsetting them;
stop having to say "no" - permanently; and defuse any crisis and take command of each interaction - even with your most difficult and unclear customers.
Books for economists and managers - 4
