World English is an exciting new four-skills general English series which uses National Geographic content, images and video to teach the language that learners need to succeed in their daily lives. The series is built upon clear and practical learning goals which are presented and practiced through appropriate themes and topics. A competency-based series, World English uses real people, real places and real language to connect learners of English to the world.
Business English - Customer Service over the Phone
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you're pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day.
In these exciting videos, co-produced by the BBC and the British Council, learn how English works as the hosts explore British culture around the UK. Each lesson includes two essential Scenes accompanied by Language Focus sections. Also, you can find a related bonus clip in the end. Transcripts and supportive activities have been provided in PDF files.
Subtitled Music Video (Money, Money, Money - ABBA)
"Money, Money, Money" is a song recorded by Swedish pop group ABBA, written by Benny Andersson and Björn Ulvaeus. It was released as a single on 1 November 1976. The song is sung from the viewpoint of a woman who, despite hard work, can barely keep her finances in surplus, and therefore desires a well-off man.