Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships
Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships spells out how to create profitable and lasting customer relationships. It demystifies creating the great customer experience-something that everyone seems to be talking about these days-by showing you how to approach "experience" in ways your competitors haven't even thought of.
Added by: stovokor | Karma: 1758.61 | Fiction literature | 9 October 2009
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The book "You Have Been Disconnected" is well written and easy to follow. Rida Allen has created a delightful romantic story that takes a look at the virtual world that we all live in today. Ms. Allen's use of conversations through email and instant messaging in the story is totally realistic. The development of the main character Phil was extremely well done. It takes the reader from looking at the life of a recluse, to the life of an open and lovable person.
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate.
Investment Outlook 2009 Don't despair. Once America sheds its bad habits, new opportunities will arise
The Fed's Fierce Battle Plan In dropping rates to zero, Bernanke is attacking the recession head-on. And his approach may well lead to a recovery by late 2009
FedEx Whites-Out the Kinko's Name Poor customer service and fast-changing technology are still problems. Can the delivery giant redeem its troubled copy-chain unit by rebranding?
'Understanding the Hospitality Consumer' presents a unique perspective on consumer behaviour in the hospitality sector. It seeks to focus on the role of consumption in hospitality and to investigate our understanding of its place in the contemporary industry.
Taking the view that successful marketing demands focusing on the customer, this text concentrates on understanding and determining customer needs, relevant factors in consumer buying behaviour and the effectiveness of today's marketing techniques.
