Training the trainersThe goal of the Training of Trainers (TOT) process is to give new trainers the background knowledge, skillsand practical experience to provide Communities That Caretraining and technical assistance to communities.
The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
This contains 40 activities designed to make customer service training more fun, engaging, and behavior-changing for customer service reps. Trainers can use group activities, role plays, questionnaires, and other exercises "as is" in 30-60 minute training modules or combine them to create longer training programs. The book is full of reproducible participant handouts, worksheets, questionnaires, and overhead masters to make the trainer's job easy.
John Brierley's book was first published in 1987 and was very well received. It has now been re-issued in its second edition owing to a demand from students and teachers. The book represents the essence of many talks given to parents and teachers of nursery and infant children and teacher trainers.
At the same time he is trying to find out who is threatening all kinds of nastiness against top athlete Zak Oto if she wins her New Year's Day race to celebrate the opening of Luton's splendid Pleasure Dome. Everybody looks suspicious, from her ex-con minder Starbright Jones, through her trainers, past and present, to her own family. And the only reassurance Joe has that he's getting warm is when someone starts trying to kill him!
Business Spotlight International publishes high-quality, up-to-date and authentic material for learners and trainers of business English. We provide support for learners, trainers and companies.
