Competition for civil service jobs is tough, so applicants need to be prepared for the qualifying civil service exam. This book is the best resource to improve verbal skills to succeed on any civil service test. Readers will not only learn about the different types of civil service exams, but also about the most effective ways to prepare for any test, including preventing test stress and creating a study plan.
Added by: otherwordly | Karma: 222.41 | Fiction literature | 12 August 2008
40
BITING IS SO LAST SEASON.
A vivacious vampire with a flair for accessorizing, Lil Marchette is unlike most of her kind. She prefers lively shades of pink to dismal black (soo not her color), plus she's a hopeless romantic. In need of a steady paycheck to support a compulsive cosmetics habit, Lil starts Dead End Dating (DED), a Manhattan-based matchmaking service that helps smart, sophisticated singles like herself find eternity mates - and may even help her stake a claim to her very own Count Right!
80 fun and effective activities that teach your employees the unique principles of call center customer service
Learning Points: 80 Activities and Actions for Call Center Service Excellence
Organizations with call centers are on the cutting-edge of an exciting and dynamic technological revolution that is taking place in customer service today.0 fun and effective activities that teach your employees the unique principles of call center customer service
Учебник будет в первую очередь полезен студентам, изучающим специализированный английский - в сфере пищевой промышленности.
Вы
узнаете терминологию, идиомы, получите общие знания о собственно
работе. В этой книге вы также найдёте интересные тематические тексты
для чтения, вопросы, проверяющие усвоение прочитанного, упражнения на
закрепление усвоенной лексики.
====================
Teaches students common terminology and general information about the
food service, retail, hotel, and health service industries. *
BUILDING-BLOCK APPROACH. Guides students at a comfortable pace through
a step-by-step process. * TARGETED TEXTS. Make it possible for students
to study only the industries they are most interested in. * EXTENSIVE
ACTIVITIES. Give students abundant practice in the important skills of
speaking, listening, reading, writing, and critical thinking. *
PROMOTION TIPS. Allow students to move beyond entry-level jobs.
Make
Your Mark ON-THE-JOB ENGLISH LEARNING Illustrates situations and
enhances workplace literacy that span four major industries: food
service, the hotel industry, retail, and health services. JOB-FOCUSED
TOPICS Focus on teaching terminology, common idioms, general job
information, and strategies for success. INDIVIDUAL AND COOPERATIVE
LEARNING ACTIVITIES Provide opportunities for enhancement of speaking,
listening, reading, writing, and aritificial-thinking skills.
Целью данного учебника является обучение специалистов в области туризма и сервиса профессионально-ориентированному общению на английском языке, развитие умений и навыков устного и письменного общения в контексте как будущей профессиональной коммуникации, так и непосредственного общения с иноязычными партнерами и клиентами. Текстовый материал аутентичен.
The objective of the text is ESP training of the specialists working in the field of tourism and service.
Целью данного учебника является обучение специалистов в области 
