In Liberty Falling, Anna leaves the rugged countryside of Colorado to face the concrete wilds of New York City. As soon as she hears her older sister is gravely ill, Anna rushes to the Big Apple to sit at her bedside. Between hospital visits, she relaxes at the park service quarters on Liberty Island and explores the crumbling ruins of Ellis Island, where thousands of immigrants once were processed.
An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.
The date is 1968 of the Galactic Era, almost three thousand years from now. The Republic, created by the human race but not yet dominated by it, is in the midst of an all-out war with the Teroni Federation. Captain Wilson Cole, a man with a reputation for exceeding orders but getting results, found himself the victim of a media feeding frenzy, a political scapegoat despite years of dedicated military service. Faced with a court martial, he was rescued by the loyal crew of his ship, the Theodore Roosevelt. Branded mutineers, the Teddy R. has quit the Republic, never to return.
Award Winning Customer Service: 101 Ways to Guarantee Great Performance
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed.
Accepted! 50 Successful College Admission Essays, 3 Edition
Students will prepare powerful and successful admission essays with the tools provided in this invaluable, newly-updated resource for the college-bound. Examples of 50 real essays are included, discussing such topics as leadership, personal obstacles, athletics, public service, special talents, and future goals.
