Dealing with Conflict and Complaints

Not many people like to deal with conflict, do you?
Perhaps it’s the difference of opinion or if someone is getting aggressive towards you, but it’s not a pleasant experience.
In this textbook you’ll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated “I want to be right at all costs” person, you’ll learn the communication and soft skills to deal with all situations where conflict arises.

Life After Grad School: Getting From A to B

Most of the 2.5 million graduate students in the U.S. are in programs designed for a career in academics. But the unspoken truth is that less than five percent will realize their dream of becoming a professor. The rest have little idea how to begin making a living in the business world.
Life After Grad School is for students in all academic disciplines, with or without a Ph.D. This book illuminates the transition from academia to a satisfying and well-paying job with a company, government agency, or not-for-profit organization. Realistic and reassuring, it helps students structure their decision about leaving academics, and orients them to the culture of business. 

Principles of Macroeconomics 5th Edition

With its clear and engaging writing style, PRINCIPLES OF MACROECONOMICS, 5E, continues to be one of the most popular books on economics available today. Mankiw emphasizes material that you're likely to find interesting about the economy (particularly if you're studying economics for the first time), including real-life scenarios, useful facts, and the many ways economic concepts play a role in the decisions you make every day.

The Golden Rules for Managers: 119 Incredible Lessons for Leadership Success

Often, the advice that makes the most impact does so because it's delivered in a clear, memorable saying that cuts to the heart of the issue. For business readers fed up with long books that say little, nothing could be more refreshing than The Golden Rules for Managers. Management expert Frank McNair distills the best business wisdom into 119 memorable nuggets that speak directly to management issues, then explains the lessons behind the each saying.

Intermediate Microeconomics and Its Application

INTERMEDIATE MICROECONOMICS AND ITS APPLICATION offers an exceptionally clear and concise introduction to the economics of markets. This proven text uses a managerial focus and includes relevant applications and strong examples, with an algebraic approach, and emphasizes activities that allow you to learn by doing.