Dealing with Conflict and Complaints

Not many people like to deal with conflict, do you?
Perhaps it’s the difference of opinion or if someone is getting aggressive towards you, but it’s not a pleasant experience.
In this textbook you’ll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated “I want to be right at all costs” person, you’ll learn the communication and soft skills to deal with all situations where conflict arises.