This book was designed with flexibility in mind. You can read it all the way through to get a general overview, or you can work on one particular situation or aspect of communication that you find the most challenging or relevant. For example, you may feel very comfortable talking to an employee about a personal problem, but you may not feel as relaxed when doling out criticism. Use the in-depth Index at the back to help you find the topic that is most applicable to your situation...
What is a phobia? Phobias are a type of anxiety disorder where somebody has an irrational and debilitating fear of something—whether it be an animal, a situation, or natural phenomenon.
ONE TO ONE is a handbook for teachers of business and executive English. It provides teachers with an approach and highly practical ideas for the small group and one to one teaching situation.
When a local politician is found dead in his car, half naked, in a seedy neighborhood known for prostitution and drug trafficking, it's assumed that he died of natural causes in the middle of a sexual escapade. Hoping to avoid an embarrassing situation, Montalbano's superiors expect him to close the case quickly. But the inspector senses that not all is as it seems and determinedly launches a full investigation.
