The Manager's Phrase Book

This book was designed with flexibility in mind. You can read it all the way through to get a general overview, or you can work on one particular situation or aspect of communication that you find the most challenging or relevant. For example, you may feel very  comfortable talking to an employee about a personal problem, but you may not feel as relaxed when doling out criticism. Use the in-depth Index at the back to help you find the topic that is most applicable to your situation...