First Sentence:
"Undertaking formal performance appraisals is not usually an activity
most managers relish, but it's an important part of the job of a
manager."
Short, practical, concise help for dealing with customers, Quick and easy read, lots of valuable tips
This book is succinct and easy to reference. I have 20+ years customer
service experience and WOULD recommend this book to anyone who is
open-minded to trying new tools and techniques. If you are having
trouble with customers, change your approach. This book will help you
do just that.
This book is too basic and repetitive for experienced presenters, but
extremely useful for those who are very new to the field, lack
confidence, and/or are non-native speakers of English. It presents
exact phrases, even entire speeches, for a variety of situations
(including formal events). This can be great jumping-off point if
you're unsure of yourself in this kind of situation. Although not
written for this particular purpose, the book is an excellent choice
for any international businessperson who is new to making presentations
to Americans and is not 100% confident speaking in English.
This up-to-date dictionary presents you with 2,100 entries including colorful words and phrases from television and movies, as well as the streets and campuses.
How to Use Power Phrases to Say What You Mean, Mean What You Say,; Get What You Want
Easy-to-master techniques for more effective communications in all areas of life
In
this breakthrough guide, communication guru Meryl Runion explains why
effective communication is more than just a business tool. It is also
the key to happier, healthier relationships, and greater personal
fulfillment and business success. In How to Use Power Phrases to Say What You Mean, Mean What You Say, & Get What You Want she
introduces readers to the concept of power phrases--short, focused
expressions that let people be direct and to the point without seeming
brusque or nasty. In clear, down-to-earth language, illustrated with
numerous vignettes and real-world examples, Runion teaches readers how
to:
Say what needs to be said without fear of misinterpretation or creating negative emotional responses
Master six basic methods for crafting power phrases for any setting and every social, professional, or interpersonal situation
