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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
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| Added by: duongtu | Karma: 108.42 | Non-Fiction » Self-Improvement | 9 March 2008 |
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 Short, practical, concise help for dealing with customers,
Quick and easy read, lots of valuable tips
This book is succinct and easy to reference. I have 20+ years customer
service experience and WOULD recommend this book to anyone who is
open-minded to trying new tools and techniques. If you are having
trouble with customers, change your approach. This book will help you
do just that. |
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14 comments, 8316 views
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| Tags: Phrases, Perfect, customers, havingtrouble, techniques |
