In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents.
BUSINESS LAW TODAY: COMPREHENSIVE combines an engaging, reader-friendly style and exceptional visual appeal to immerse readers in the excitement of cutting-edge business law. In addition to a wide selection of intriguing new cases and thorough coverage of the latest developments in the field, this version of the book includes chapters on the legal environment and material for readers taking the CPA exam. The book also explicitly meets the AACSB curriculum requirements.
Sandra Laugier has long been a key liaison between American and European philosophical thought, responsible for bringing American philosophers such as Ralph Waldo Emerson, Henry David Thoreau, and Stanley Cavell to French readers—but until now her books have never been published in English. Why We Need Ordinary Language Philosophy rights that wrong with a topic perfect for English-language readers: the idea of analytic philosophy.
Apollo 13 is an exciting movie ― and a true story! It is Monday, April 13, 1970 and Apollo 13 is flying to the Moon. Suddenly, something goes wrong. The ship is losing power and oxygen. Will the astronauts walk on the Moon? Will they get home again?
Updated with the latest cutting-edge research findings, the Fourth Edition helps readers make the bridge between nutrition and exercise concepts and their practical applications. The book provides a strong foundation in the science of exercise nutrition and bioenergetics and offers valuable insights into how the principles work in the real world of physical activity and sports medicine. Case Studies and Personal Health and Exercise Nutrition activities engage readers in practical nutritional assessment problems.
