Urban Design and the Bottom Line: Optimizing the Return on Perception
Using verifiable figures and drawing on professional experience, this argument for the "dividend" generated from high-quality, preinvestment design investigates the benefits and impact of good design upon all facets of an urban area—the community, businesses, employees, the general public, city officials, and the developer.
Making Dough: The 12 Secret Ingredients of Krispy Kremes Sweet Success
Kazanjian and Joyner, both business journalists, join forces to tell the story of Krispy Kreme, considered the worlds premier doughnut company. Founded in 1937, the company today produces approximately 2 billion doughnuts annually through its 300 doughnut shops in the U.S and Canada and has plans for more international expansion. Interviewing executives, franchise owners, employees, and customers, the authors describe the culture of this remarkable company, which combines customer loyalty, valuing their employees, and commitment to their communities with quality product standards and technological innovation.
101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues...these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. "101 Tough Conversations to Have with Employees" offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping them sidestep potential awkwardness and meet issues head-on.
May I Help You? deals with the general areas of restaurants, bars, food, etc, and includes menus, wine lists, ordering, silver service, and cookery items. It is designed for trainees and employees of hotels who need to improve their English for dealing with tourists who use English to communicate.
Around the world, a growing number of businesses are taking steps to reduce their climate impact by managing their greenhouse gas emissions. At the same time, these businesses are discovering that effective greenhouse gas management can enhance their brands, motivate employees, increase operational efficiencies, and save money.
