Be My Guest is for hotel employees at the elementary and pre-intermediate levels who need English for their work. The course focuses on everyday communicative situations so that hotel employees can understand and respond to the needs and requests of hotel guests during their stay. The course is also suitable for pre-service students
The Why of Work: How Great Leaders Build Abundant Organizations That Win
Before you ask, "Why aren't my employees working harder?" . . . ask yourself, "Why are my employees working?" ADVANCE PRAISE FOR THE WHY OF WORK: "Principled, timely, and engaging, The Why of Work teaches that building a culture of abundance and common purpose is essential to organizational success." -- Stephen R. Covey, bestselling author of 7 Habits of Highly Effective People
Coaching, Mentoring, and Managing: Breakthrough Strategies to Solve Performance Problems and Build Winning Teams
This book offers hundreds of practical, easy-to-learn techniques every manager can use to coach employees to become more productive, positive, inspired and effective. Filled with real-world advice and management-changing exercises, this manual shows how to get the most from employees in today's era of downsizing, layoffs, buyouts and mergers. Managers learn how to be more than just a boss and develop the skills and strategies to become more like a coach to their employees.
Building High-Performance People and Organizations, Three VolumesBusiness success depends on employee innovation, drive, skill, endurance, and dedication. Engaged employees, studies show, provide tangible advantages to the organization like greater customer satisfaction and improved profitability. In contrast, the Gallup Organization has discovered that disengaged workers cost U.S. business between $250 billion and $350 billion each year. How do you engage employees and, in turn, create the high-performance organization? That's what this set is all about.
What If? Short Stories to Spark Diversity Dialogue
He adds tips and suggestions for putting key learning into action, ending each chapter with questions, an assignment to inspire you to be more open-minded and to disvoer how the ideas presented in the book might apply to your daily life at work and at home. If you're interested in more information on how you or your company can become more aware of your subtle biases and how to change them, consider Robbins' book "What If?"
