Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate.
How people tick is about understanding and dealing with patterns of behaviour that annoy us, such as gossiping, back-stabbing and bullying, in order to make these 'difficult' people easier to live and work with.
`This fascinating collection of local mythology shows how widely leadership models differ across nations, and how deeply these differences are rooted. True global leadership is based on empathy with local variety.'
`I have yet to come across a more captivating study of global leadership patterns. The reader is taken into largely unchartered territory linking globalisation, culture and leadership. Delving deep into folklore, mythology and spirituality we begin to understand how these are manifested in human behaviour and are exhibited in leadership styles. A must-read!'
Who's Pulling Your Strings?: How to Break the Cycle of Manipulation and Regain Control of Your Life
Added by: withdrawn | Karma: 115.62 | Black Hole | 22 September 2009
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"Braiker, a clinical psychologist, talk-show regular, and best-selling author (The Disease To Please), succeeds at showing readers how to break free from manipulation.Pointing out that everyone is subject to manipulation but that some people are more susceptible than others, she helps readers recognize manipulation and assess and reduce their own vulnerability and teaches resistance tactics to use when faced with manipulation. Her thesis is best stated this way: 'The only effective way to change a manipulator is to make her tactics ineffective by changing yourself.
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The chief aim of this book is to provide undergraduate students, who have a working knowledge of differential and integral calculus, with most of the mathematical prerequisites required for the study of classical and quantum mechanics, electromagnetism, thermodynamics, and special and general relativity as well as other areas of physics, chemistry, and engineering. The selected topics are based on my estimation of what is essential for students in these areas and on the frequency with which these topics occur in physical applications.
`This fascinating collection of local mythology shows how widely leadership models differ across nations, and how deeply these differences are rooted. True global leadership is based on empathy with local variety.'
