The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers

This contains 40 activities designed to make customer service training more fun, engaging, and behavior-changing for customer service reps. Trainers can use group activities, role plays, questionnaires, and other exercises "as is" in 30-60 minute training modules or combine them to create longer training programs. The book is full of reproducible participant handouts, worksheets, questionnaires, and overhead masters to make the trainer's job easy.

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Grammar, Usage, and Punctuation

This study guide is divided into three sections: grammar, usage, and punctuation. Each section begins with an explanation of what you need to know about the topic. Then you are given some practice questions similar to questions you are likely to find on Civil Service exams. Answers and explanations are included in the back of the book.

This book explores the virtues Shakespeare made of the cultural necessities of servants and service. Although all of Shakespeare's plays feature servants as characters, and many of these characters play prominent roles, surprisingly little attention has been paid to them or to the concept of service.

This book on service-learning provides a current view of service-learning research in the second language classroom and practical applications for the acquisition of both cultural knowledge as well as the different language modalities. This book helps in understanding how using service-learning in the language classroom can facilitate language acquisition.

Official GRE Verbal Reasoning Practice Questions by Educational Testing Service

150 REAL GRE Verbal Reasoning questions--direct from the test maker!
The best way to prepare for the Verbal Reasoning measure of the GRE revised General Test is with real GRE test questions--and that is what you will find in this unique guide!