Written to the latest QCF standards by experienced external verifiers and covering the core units, the book includes plenty of Case Studies describing real-world Customer Service examples, Development Activities and Knowledge Tests. These will help students to progress in their knowledge and understanding so they can attain the best possible grades in the shortest possible time.
Better Speaking: Guide to Improving Your Spoken English (BBC World Service)
This booklet is designed to help you overcome some of the most common problems which people face when they are learning to speak English. Using extracts from the BBC World Service radio series, Better Speaking, we look at how you can become a more fluent speaker of English, and at some of the skills you need for effective communication.
Crisis of Character: A White House Secret Service Officer Discloses (Audiobook)
Posted directly outside President Clinton's Oval Office, Former Secret Service uniformed officer Gary Byrne reveals what he observed of Hillary Clinton's character and the culture inside the White House while protecting the First Family in CRISIS OF CHARACTER, the most anticipated audiobook of the 2016 election.
BBC security correspondent Gordon Corera looks inside Britain's Secret Intelligence Service. He talks to senior intelligence officers, agents and diplomats as well as their former arch enemies about the shadowy world of espionage. Exploring the role of MI6 in the 21st century. The head of Britain's Secret Intelligence Service, John Scarlett, talks for the first time about the interrogation of terrorist suspects and MI6's role in the run-up to the war in Iraq.
Leading Global Innovation: Facilitating Multicultural Collaboration and International Market Success
Responding to the need for organizations to improve global strategic planning and execution, this book presents a framework for effectively conceiving and executing new concepts for international markets. Filling an important gap in knowledge and research on global innovation, the author demonstrates how leaders can facilitate multicultural collaboration in service of organizational performance.
