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OCR Customer Service NVQ Level 2
4
 
 

OCR Customer Service NVQ Level 2OCR Customer Service NVQ Level 2

Written to the latest QCF standards by experienced external verifiers and covering the core units, the book includes plenty of Case Studies describing real-world Customer Service examples, Development Activities and Knowledge Tests. These will help students to progress in their knowledge and understanding so they can attain the best possible grades in the shortest possible time.

REUPLOAD NEEDED

 
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Tags: possible, Service, Customer, students, These, Level, progress
Roadmap A2: Teacher's Book
15
 
 
Roadmap A2: Teacher's BookRoadmap is a new, eight-level general English course for adults that recognises every class is different, every learner is unique.
Roadmap’s rich content and flexible organisation allows teachers to personalise their lessons to give learners the specific language training they need to progress. Engaging and clearly-organised with an extensive range of support materials, Roadmap makes lessons easy to prepare and fun to teach
 
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Tags: Roadmap, lessons, every, progress, Engaging
Roadmap A1: Workbook
15
 
 
Roadmap A1: WorkbookRoadmap is a new, eight-level general English course for adults that recognises every class is different, every learner is unique.
Roadmap’s rich content and flexible organisation allows teachers to personalise their lessons to give learners the specific language training they need to progress. Engaging and clearly-organised with an extensive range of support materials, Roadmap makes lessons easy to prepare and fun to teach.
 
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Tags: Roadmap, lessons, every, progress, Engaging
Roadmap A2+: Teacher's Book
13
 
 
Roadmap A2+: Teacher's BookRoadmap is a new, eight-level general English course for adults that recognises every class is different, every learner is unique. Roadmap’s rich content and flexible organisation allows teachers to tailor their lessons to give learners the specific language training they need to progress. Engaging and clearly-organised, with an extensive range of support materials, Roadmap makes lessons easy to prepare and fun to teach.
 
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Tags: Roadmap, every, lessons, training, progress
Daddy-Long-Legs and Dear Enemy (annotated)
5
 
 

Daddy-Long-Legs and Dear Enemy (annotated)Daddy-Long-Legs and Dear Enemy (annotated)

One of the great novels of American girlhood, Jean Webster's Daddy-Long-Legs (1912) follows the adventures of an orphan named Judy Abbott, whose letters to her anonymous male benefactor trace her development as an independent thinker and writer. Its sequel, Dear Enemy (1915), follows the progress of Judy's former orphanage, now run by her friend Sallie McBride, who struggles to give her young charges hope and a new life.
 
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Tags: follows, Daddy-Long-Legs, Enemy, progress, former, annotated, sequel