When an urgent package arrives for Sir Topham Hatt, it must reach him as quickly as possible. What is inside the package? Can the “Really Useful Engines” cooperate and get it to him in time?
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations
Labor and Delivery Nursing - A Guide to Evidence Based Practice
Murray and Huelsmann present a clinically oriented, practical guidebook that will maximize maternal and fetal outcomes. The text features 12 sections covering important issues such as the labor curve and protraction disorders, rupture of the membranes, and uterine activity patterns.
This book guides accountants through the processes they need to understand to develop and present a high-risk business proposal with success. This compact guide outlines every issue surrounding a business case, from profit benefits and beyond. Will the proposal change the way the business operates, and how can these changes be predicted? What risks are involved, how can they be understood, and how can they be prevented? Who will manage the investment benefit delivery? How can technology be best used to make the venture work? All are explained succinctly and illustrated ...
