Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES--show you how to handle your most difficult conversations with confidence and skill.

Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation

Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

Difficult Conversations is a New York Times Business Bestseller.

At 9a.m on 31st December a man gets onto the packed escalator of a metro station and fires a silenced machine gun through a paper bag. In the confusion, he escapes without being spotted.
A note is delivered to the mayor of Washington, D.C. demanding $20 million. If no payment is made, the writer will instruct the gunman to strike again at 4p.m., 8p.m. and midnight. The mayor decides to pay up. But then a man is killed in a hit and run accident – his fingerprints match the prints on the note. With the brains behind the operation dead, there’s no way of stopping the gunman from killing again, and again, and again... 

REUPLOAD NEEDED