Vogue’s® popular guide to take-it-with you projects gives women a treat—after all, no girl can have too many hip handbags! So here’s an opportunity for crocheters to combine their two passions, anytime and anywhere, even if they have only a moment to complete a few rows of stitches. These purses come in both traditional and fashion-forward styles, and everyone, novice or experienced, will find something special she’s able to make: a smart bamboo bag that’s a great everyday tote; a glamorous clutch for the evenings; and even a yoga mat bag and a laptop case.

 

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN
In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.

The Multiple Sclerosis Manifesto: Action To Take, Principles to Live

Winner of a 2009 Foreword Reviews Book of the Year Award Written for all people with MS, regardless of the type, severity of symptoms, gender, age, or time since diagnosis, The Multiple Sclerosis Manifesto: Action to Take, Principles to Live By contains critical information organized under action” statements and using examples of how this information can most effectively be used to help the readers.

Backyard Ballistics

Ordinary folks can construct 13 awesome ballistic devices in their garage or basement workshops using inexpensive household or hardware store materials and this step-by-step guide.
Clear instructions, diagrams, and photographs show how to build projects ranging from the simple - a match-powered rocket - to the more complex - a scale-model, table-top catapult - to the offbeat - a tennis ball cannon.

Facial Resurfacing

Facial resurfacing rejuvenates the skin to reduce the effects of aging, and today’s cosmetic physician ideally uses a variety of methods to resurface and rejuvenate the skin without surgery.
This book examines the full range of available modalities to help the cosmetic dermatologist recommend the best approach for each patient. Topics include clinical indications, advantages, and disadvantages.