Collaboration and Co-creation: New Platforms for Marketing and Innovation

Today’s consumers are more knowledgeable, networked, and vocal. For them consumption is not merely an act of buying products and services, but an expression of their creative potential. Consequently, they are demanding a say and a voice in how companies conceive, develop, and deliver value to them. It is not surprising, therefore, to hear that a large number of companies are transforming how they innovate—not only in terms of developing new products and services, but in how they are created, delivered, and supported to customers. 

The Seven Keys to Managing Strategic Accounts

The Seven Keys to Managing Strategic Accounts provides decision makers with a proactive program for profitably managing their largest, most critical customers--their strategic accounts. Drawing on the expertise of S4 Consulting, Inc., a leading-edge provider of strategic account consulting, and Miller Heiman, a global sales training leader serving many Fortune 500 companies, this how-to book shows how many of today's market leaders have learned to focus on their most profitable customers, avoiding or overcoming common errors before they become relationship-crippling disasters.

The Telephony Book: Understanding Systems and Services

Purchasing and managing a telephone system can be a challenge for businesses. This book includes practical advice such as: how to order services and equipment, how to get a fair price, how to ensure good service to callers, and how to stay flexible.

The Millennium Development Goals and the Road to 2015: Building on Progress and Responding to Crisis

This book draws on two of the World Bank’s flagship publications, the Global Monitoring Report and the World Development Indicators. It analyzes the international statistical record and the findings of researchers around the world to report on the progress toward the Millennium Development Goals over the past decade. The book's online companion, the World Bank eAtlas of the MDGs, features worldwide mapping, timeline graphing, and ranking tables, allowing users to map the progress of goals, targets, and indicators; compare data; and export and share graphics. 

Handbook of Financial Engineering

Over the past decade the financial and business environments have undergone significant changes. During the same period several advances have been made within the field of financial engineering, involving both the methodological tools as well as the application areas.
This comprehensive edited volume discusses the most recent advances within the field of financial engineering, focusing not only on the description of the existing areas in financial engineering research, but also on the new methodologies that have been developed for modeling and addressing financial engineering problems.