English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course of for self-study.
Key Features of the MultiROM * Realistic listening extracts * Interactive exercises to practise the language of customer care
The Practical (and Fun) Guide to Assistive Technology in Public Schools
Assistive technology (AT) is a serious topic-providing students with special needs tools and strategies to aid in their learning-but reading about it doesn't have to be boring! In The Practical (and Fun) Guide to Assistive Technology in Public Schools, authors Christopher R. Bugaj and Sally Norton-Darr throw in a few pirates, monsters, and monkeys to keep you engaged but don't sacrifice the tips, strategies, and insight that will help improve your school or district AT program. From setting up a stellar team to consultations and evaluations, and from implementation to assessing success, this guide presents detailed advice and ideas to provide AT services that efficiently help students.
Educating Professionals: Practice Learning in Health and Social Care
How do health and social care professionals learn their practice? What can the professions learn from each other? This book offers a comprehensive and practical account of recent changes in practice education in the UK - looking at both the way in which it is organized and the way in which it is conceptualized. Using case examples, the authors focus on the experiences of students' learning in practice settings: how this is organized, what methods are used to help students learn their trade and how their abilities are assessed. The book offers separate chapters on nine professions, all by authors well-established in writing about practice-based learning in their field.
Английский язык. Факультативные занятия. Культура речевого общения. 7--8 кл. Пособие для учащихся
Пособие содержит учебные материалы для факультативных занятий по английскому языку в 7 и 8 классах "Культура речевого общения". Для учащихся и учителей общеобразовательных учреждений.
