The Manager's Pocket Guide to Knowledge Management
Knowledge—about customers, markets, core processes, how
things get done, who knows what—is a core business asset. You may have
heard of knowledge management. No longer a buzz word, it's becoming
mainstream in companies large and small who want to strengthen core
competencies in:
Responsiveness to the market
Innovation of new products and services
Competency of skill base
Efficiency of work processes
If you're ready to start the knowledge management process in your
organization, this book provides a practical plan and roadmap. You'll
walk through all the stages—assessment, planning, deployment, and
evaluation—and gain specific action steps for putting it all together
to expand your core competency and win competitive advantage.