Business Process Management, Second Edition: Practical Guidelines to Successful Implementations
Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects.
An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.
The Negotiation Fieldbook, Second Edition: Simple Strategies to Help You Negotiate Everything
The How-to Guide to collaborative negotiation Business and negotiation go hand-in-hand, yet the actual process of conducting a successful negotiation is rarely taught. In the fully revised edition of The Negotiation Fieldbook, you'll find proven strategies for handling each phase of the negotiation process with skill and confidence.
Handbook on Business Process Management 1: Introduction, Methods, and Information Systems
Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world' s leading BPM thought leaders.
Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture
Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders.
