This volume of the popular Pfeiffer Annuals series offers unique activities, articles, and an instrument from experts and practitioners in the field of managerial training. It addresses the design, delivery, and evaluation of interventions that can be used to improve the performance of managers across all sorts of disciplines. This year’s Annual puts the spotlight on communications and offers value information on such topics as negotiation, leadership, situational training, informal learning, trust, and distance learning. The Annual features an international list of expert contributors. Purchase of an Annual includes access to an associated website which features customizable versions of the reproducible items associated with each activity included in the volume. From the Back Cover The Leader in Resources for Training & HR Professionals for the Past Four Decades Organizations that thrive in today′s competitive marketplace are those that make a firm commitment to training and development. And successful trainers stay at the top of their profession by accessing the most recent and important information, tools, and resources in the field. The 2010 Pfeiffer Training Annual offers a hands–on guide to the latest thinking and recent approaches to training and development. This year′s Annual presents a "communication" theme. The contributors also offer valuable information on such key topics as negotiation, leadership, situational training, informal learning, trust, and distance learning.