Award Winning Customer Service: 101 Ways to Guarantee Great Performance
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed.
How to Be Irresistible to Colleges: The Essential Guide to Being Accepted
Likening the search for the perfect college to the search for the perfect mateboth are confusing, stressful, and importantthis guide full of real-world examples and advice from students and college admissions deans, makes the admissions process clear to both students and their parents. Offering answers to the applicant's common questionsWhat should I expect in an interview?
Marketing in the Age of Google: Your Online Strategy IS Your Business Strategy
Search has changed everything. Search has become woven into our everyday lives, and permeates offline as well as online activities. Every business should have a search strategy. How a business appears online can impact consumer influence as much as if not more than offline advertising like TV commercials. A business's search strategy can have a dramatic impact on how consumers interact with that business.
'Beshara's unrivaled trench experience is smartly packed into an extremely helpful new book,"The Job Search Solution" -- Joyce Lain Kennedy, nationally syndicated career columnist "Tony Beshara, America's #1 executive job-finder, artfully shares his decades of insider knowledge with the job-seekers of the nation. A must-read for anyone serious about advancing their career the right way." -- Paul Hawkinson, Publisher, The Fordyce Letter
A lost child: On the eve of the First World War, a little girl is found abandoned on a ship to Australia. A mysterious woman called the Authoress had promised to look after her - but has disappeared without a trace. A terrible secret: On the night of her twenty-first birthday, Nell Andrews learns a secret that will change her life forever. Decades later, she embarks upon a search for the truth that leads her to the windswept Cornish coast and the strange and beautiful Blackhurst Manor, once owned by the aristocratic Mountrachet family.
