Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.
New Headway Academic Skills can be used with a general coursebook such as New Headway, or independently. The series focuses on improving students' academic skills by: Developing the specific skills required for academic reading and writing through a wide range of topics relevant to higher education. Exploring strategies to help students with new vocabulary, and to record, vary, and build their vocabulary. Offering guidance in undertaking research, and in acknowledging sources. Providing plenty of guided practice as well as freer practice to encourage learner independence.
New Headway Academic Skills is designed to be used either alongside the world-renowned New Headway main course editions, or as a complement to any other general English course.
The New Headway Academic Skills series includes:
■ a wide range of topics relevant to students in higher education
■ development of the specific skills required for academic reading, including skimming, scanning, intensive reading, topic sentences, and prediction
■ guided as well as freer practice in writing skills, including such features as planning, coherence, cohesive devices, and checking written work
■ final writing tasks that reflect different academic text types
Little Friends is a course for very young children who do not read or write. It develops vocabulary, introduces phonics, and teaches numbers. Little Friends helps you to make learning English simple and fun for very young learners. The engaging characters and enjoyable, age-appropriate activities create a positive learning environment where students can develop vocabulary skills, learn English sounds through phonics, discover the numbers 1-10, and practise pre-reading and pre-writing skills.
People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you....
People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others.
