Many organizations chase the Holy Grail of obtaining new customers, spending time, money and energy on winning them only to provide them with a service or product that quite frankly is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage.
Maria Isabella Boyd's success as a Confederate spy has made her too famous for further espionage work, and now her employment options are slim. Exiled, widowed, and on the brink of poverty...she reluctantly goes to work for the Pinkerton National Detective Agency in Chicago. Adding insult to injury, her first big assignment is commissioned by the Union Army. In short, a federally sponsored transport dirigible is being violently pursued across the Rockies and Uncle Sam isn't pleased. The Clementine is carrying a top secret load of military essentials--essentials which must be delivered to Louisville, Kentucky, without delay.
The second mystery featuring Georgiana Neverall, plumber's apprentice extraordinaire. Georgiana Neverall never pictured herself knee-deep in a muddy trench building a moat-part of a state-of-the-art castle that would soon house a retired Microsoft engineer. She also never imagined being a murder suspect, but that's exactly what happens when a floater in the moat turns out to be her ex-boyfriend.
