Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Added by: alexa19 | Karma: 4030.48 | Non-Fiction, Science literature | 17 June 2010
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
The Multiple Sclerosis Manifesto: Action To Take, Principles to Live
Winner of a 2009 Foreword Reviews Book of the Year Award Written for all people with MS, regardless of the type, severity of symptoms, gender, age, or time since diagnosis, The Multiple Sclerosis Manifesto: Action to Take, Principles to Live By contains critical information organized under action” statements and using examples of how this information can most effectively be used to help the readers.
Facial resurfacing rejuvenates the skin to reduce the effects of aging, and today’s cosmetic physician ideally uses a variety of methods to resurface and rejuvenate the skin without surgery. This book examines the full range of available modalities to help the cosmetic dermatologist recommend the best approach for each patient. Topics include clinical indications, advantages, and disadvantages.
Red State, Blue State, Rich State, Poor State: Why Americans Vote the Way They DoOn the night of the 2000 presidential election, Americans watched on television as polling results divided the nation's map into red and blue states. Since then the color divide has become symbolic of a culture war that thrives on stereotypes--pickup-driving red-state Republicans who vote based on God, guns, and gays; and elitist blue-state Democrats woefully out of touch with heartland values.
The New Korea: An Inside Look at South Korea's Economic RiseIn 1953, South Korea was rated by the U.N. as the poorest country in the world. Five decades later, it is the fifteenth largest economy. Now, South Korea's decisions on how to manage its society and its role as a modern democracy while also establishing its policy regarding reunification with North Korea will determine where the country will go in the next fifty years.
