The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance
McGraw-Hill | 2000 | ISBN: 0071358064 | English | 448 pages | PDF | 90 pages | 1.36 MB
The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance
Six Sigma is a system for improving the quality of organizational processes. It was originally developed at Motorola in the 1980's and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal successes of the Six Sigma program at one of the world's most successful companies, GE. GE CEO Jack Welch, has been preaching about and implementing the Six Sigma philosophy throughout GE, and credits the program with millions of dollars in annual cost savings and product quality improvements.
If you're a sales professional who wants to succeed, you can benefit from these familiar words: “Know thyself.” Even more important, you should also know your customers. The Psychology of Sales Success shares insights into three psychological dynamics driving the sales process: the salesperson, the salesperson's desire for success, and the customer. Featuring action steps as well as knowledge from leading psychologists, psychiatrists, business school professors, successful authors, and talented sales professionals, the book will help you to:
Develop a successful attitude, master the thinking habits of successful sales professionals, and harness their powers of concentration
Handle customer anger, procrastination, and rejection; deal with confrontations; and double their listening power in minutes
Lower their own anxieties and boost confidence, eliminate stress, and become more action oriented
Branded Male discusses the evolution of the male consumer and the efforts of marketers to tap into the underdeveloped male market. Using a typical modern male's weekday as a template, the book considers all the opportunities for marketing to him and the best ways to exploit these opportunities. Through this template, Branded Male examines male-centered branding in areas as diverse as cars, restaurants, technology, fashion & grooming, bars, gyms and books. Tungate also traces the evolution of the male consumer over the course of the past years, providing insight into how marketing experts have successfully targeted men.
Becoming a Conflict Competent Leader:
How You and Your Organization Can Manage Conflict Effectively
240 pages | Jossey-Bass; 1 edition | October 27, 2006 | ISBN: 0787984701 | 0.6 Mb
"If workplace conflict is inevitable, becoming a conflict competent leader is one of the most valuable skill sets a leader can possess. Runde and Flanagan clearly lay out how destructive conflict can be prevented while fostering the kind of constructive debate and creative solutions which businesses need to thrive."
—Joanne McCree, former vice president, human resources, IBM
"A great book! It is full of actionable insights to turn your organization's conflict from a cost to an asset."
—Daniel Shapiro, Harvard Negotiation Project; coauthor, Beyond Reason: Using Emotions as You Negotiate
Full of facts and figures about all aspects of business, "The Economist Business Miscellany" is designed to inform, amuse, and provide plenty with which to entertain others. The magazine's contributors and researchers clearly had a lot of fun putting this together and readers will share in that fun.
