How to Build Great Work Relationship One Message at a Time.
When you think of establishing business relationships, what comes to mind? Perhaps you imagine schmoozing at trade shows and conferences or listening attentively to new clients. Maybe you see yourself shaking hands with new employees during their first-day tour or smiling at them in video conferences. If your business is strictly online, perhaps you envision uploading new-customer offers on your home page. Those are a tew easy steps in initiating relationships.
Writing With Heart = Writing with respect and positive intent, using language that makes those feelings clear.
With clear sample messages, before-and-after examples, easy-to-apply dos, emphatic don'ts, and memorable stories. Business Writing With Heart helps you:
• Add heart to your messages so they intentionally nurture rather titan unintentionally ruin your relationships.
• Send brief messages that come across as efficient yet friendly — not brusque and thoughtless.
• Cultivate relationships with thank-yous, congratulations, positive feedback, and condolences that sound sincere instead of smarmy.
• Avoid unconscious email habits that injure and end relationships.
• Choose the perfect words and tone to communicate bad news without fostering bad feelings.
• Disagree without destroying initiative and damaging relationships.
• Give constructive feedback to improve performance and reinforce relationships rather than make everyone feel embarrassed and defensive.
• Stay connected during your job search without feeling like a bother.
• Say no clearly, courageously, and courteously, without guilt or foot-dragging.
• Apologize in a way that redeems a situation and makes everyone feel better.
• Deal diplomatically with angry messages and transform your own anger rather than enlist in a verbal war.
• Choose warm yet professional ways to begin and end your letters and emails. (Hint: You don't need to use .'.'.'.' and xxoo.)
• Send holiday messages that strengthen your business relationships rather than spam your contacts.
• Write quick, thoughtful messages that introduce others, enhancing your network and expanding theirs.
• Build productive, respectful partnerships — not strained, unsettling relationships — with associates around the globe.