Contents Introduction..................................................3 1. Asking for a Day Off...........................................6 2. Morning in the Office .........................................8 3. Essential Computer Skills.....................................12 4. A Mother's Lesson on Banking.................................14 5. The CEO Meets with his Executives ............................16 6. Body Language..............................................18 7. Listening Skills and Effective Communication....................20 8. First Meeting with an Auditor..................................22 9. Money (to Splurge or to Stash?)................................24 10. Deja vu ....................................................28 11. Discussing the Company's Finances ............................32 12. Sveta's New Job .............................................34 13. How to be cool..............................................36 14. Telephoning ................................................40 15. Buying a Car (First Attempt) ..................................44 16. How to Master English Faster ..................................48 17. The Perfectionist ............................................50 18. Balance is the Key to Success..................................54 19. Communication Skills or the Art of Small Talk...................56 20. A Software Developer (Part 1) .................................60 21. Qualities Important for Success ................................64
22. Natasha's Interview ..........................................68 23. Attitude is the Key to Success ..................................72 24. Golden Rules for Writing Business Letters, Faxes and E-mails ......76 25. Renting an Apartment and Discussing the Real Estate Market .......82 26. Essential Habits for Success ...................................90 27. Discussing Delivery and Payment Terms ........................96 28. Discussing Job Prospects .....................................102 29. Time-Management .........................................106 30. A Software Developer (Part 2) ................................110 31. Presenting Sales Figures after Scheduled Maintenance............118 32. Business Presentation .......................................122 33. The Brain and the Subconscious Mind .........................126 34. A Conversation with a Lawyer ................................130 35. How to Succeed at Work.....................................138 36. A Lesson in Accounting......................................144 37. Cash Flow.................................................152 38. Interacting with a Boss .......................................154 39. The Young Entrepreneur .....................................158 40. Managing Small Business ....................................162 41. Successful "Win-Win" Negotiations ............................166 42. Basic Leadership Style .......................................170 43. How to Avoid Stress and Recover from Stress Faster ..............172 44. Meditation ................................................178 45. Some Useful Business Sayings ................................182 Attachment ................................................188