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Main page » Non-Fiction » The Skilled Negotiator: Mastering The Language Of Engagement

The Skilled Negotiator: Mastering The Language Of Engagement


In this book, Kathleen Reardon - a leading authority on negotiation, persuasion, and interpersonal communication - shows how to influence and redirect a negotiation to achieve success at any step in the process. She illustrates her unique process with a range of real-life examples from master negotiators, revealing how to identify and navigate different types of negotiations, strategically use communication technology such a emails and conference calls, position and persuade artfully, negotiate in teams, and more.

1 Defining the Art
2 A Versatile Frame of Mind
3 Preparation and Planning
4 Prioritizing Issues, Setting and Revising Goals
5 Ethical Considerations
6 The Persuasive Opening
7 Persuasion Strategy Choices
8 The Role of Power
9 When the Discussion Gets Stalled or Heated
10 Taking Negotiation Talents Global
Summary Remarks
The Author

About the author
Kathleen Reardon (Palos Verdes, CA), Professor of Management at USC's Marshall School of Business, is also the author of "The Secret Handshake". She is a highly regarded speaker and consultant whose clients include AT& T, Toyota, and the U.S. government.

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