Communication Skills, Second Edition

Communication Skills emphasizes knowing your audience before writing or speaking. Problem-solving exercises are attached to business examples as well as life examples. The information is broken into easy-to-digest segments, including sidebars like "Rules of the Cube" for cubicle dwellers and a list of tips on remembering names.

Communication is a vital part of our daily routines. We sit in school and listen to teachers. We read books and magazines. We talk to friends, watch television, and communicate over the Internet. The workplace is no different. Experts tell us that 70–80 percent of our working time is spent in some kind of communication. We’re reading and writing memos, listening to our co-workers, or having one-to-one conversations with our supervisors.

CONTENTS

Introduction

1 Writing with a Purpose
2 Speaking with Confidence
3 Communicating Effectively
4 Is Anybody Listening
5 Making Meetings Work

Glossary
Bibliography Index