The book introduces Chinese culture to readers of English, using poetry from the various periods rendered into English verse to bring back to life past Chinese society as it developed from about 1000 B.C to the form we see today.
In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents.
The Middle East is a critically important area of our world. And, with its current prominence in international affairs, media images of the Middle East reach us on a daily basis. Much media coverage, however, is incomplete at best, failing to take account of either the complexities or the historical background of this pivotal region. For most of us, the real story of the Middle East remains untold. What made this crucial geopolitical area what it is today? What forces and factors underlie what we read in the news, and what drives the current challenges the Middle East both faces and poses?
Newsweek magazine has a long-standing tradition of providing readers with the most updated information on the most pressing issues affecting our nation and world today. Newsweek is able to fill the gaps when a story has passed and is able to come up with insight or synthesis that connects the cracking, confusing digitals dots in today's fast paced news cycle. Topics regularly covered include politics and government, business and entertainment, health and nutrition, science and technology, money and culture.
Newsweek magazine has a long-standing tradition of providing readers with the most updated information on the most pressing issues affecting our nation and world today. Newsweek is able to fill the gaps when a story has passed and is able to come up with insight or synthesis that connects the cracking, confusing digitals dots in today's fast paced news cycle. Topics regularly covered include politics and government, business and entertainment, health and nutrition, science and technology, money and culture.
