Telephone conversation is one of the most common forms of communication in contemporary society. The aims of this book are: to bring together in one volume research on telephone conversations in different languages, to compare and contrast people’s methods of handling telephone conversational tasks in different communities, and to explore the relationship between telephone conversational practice and cultural settings. The papers are based on first-hand, naturally-occurring data obtained from a variety of languages, including Chinese, Dutch, English, French, German, Greek, Japanese, Korean, and Persian.
Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.
Telephoning in English (Cambridge Professional English)
Added by: pelanas | Karma: 15.50 | Black Hole | 9 May 2012
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Telephoning in English (Cambridge Professional English)
Telephoning in English is for professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. It is suitable for use in class or for self-study. Telephoning in English develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English.
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A brand new thriller from the master storyteller set against the menacing backdrop of the Second World War and crackling with suspense and action. It is May, 1944 - a time of international tension where nothing is certain... Two weeks before D-Day, the French Resistance attack a chateau containing a telephone exchange vital to German communications - but the building is heavily guarded and the attack fails disastrously.
