Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.
The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases.
The audio CDs contain all recorded material in British English.
With 980 million passengers a year, more than 250 miles of track, literally hundreds of different stations and a history stretching back nearly 150 years, the world's oldest underground railway might seem familiar, but actually, how well do you know it? This title offers a tube-based trivia for travellers and lovers of London.
On top of comprehensive exposure to and recycling of lexical items, the course offers Word Store, a vocabulary practice booklet with a wide variety of exercises and a unique method of involving learners actively in recording new words and phrases. Word Store is a booklet attached to the back of the book, which offers vocabulary practice to help students remember words from the lesson.
Completely in line with the 2015 exam specifications, the third edition of this successful title will ensure your students succeed. Students will love MyEnglishLab, the innovative online learning tool that offers comprehensive training and practice for the First revised exam.
Do What You Are: Discover the Perfect Career for You Through the Secrets of Personality Type
This fifth edition is especially useful for millennials and for baby boomers experiencing midlife career switches. The book leads readers step-by-step through the process of determining and verifying Personality Type. Then it identifies occupations that are popular with each Type, provides helpful case studies, and offers a rundown of each Type's work-related strengths and weaknesses.
