Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty
It's a complete guide to planning and implementing customer loyalty processes that really work--because they're built around what customers really want. Drawing on his unsurpassed experience redesigning customer-facing processes at IBM, Harvey Thompson shows readers their business through the customer's eyes--and in many cases readers might be shocked at what they actually see.
Overcoming Feelings of Hatred (Focus on Family Matters)
The teen years are a time filled with many challenges and changes. This series helps teens better understand and cope with the trauma, fears, and stress brought on by significant changes to the family unit. Each book encourages children to talk about their own feelings with parents, teachers, and peers, and emphasizes the importance of empathy in everyday life. Explores the social and psychological origins of hatred, and encourages teenagers to transcend their fear of unfamiliar races and ethnicities.
Present-day tastemakers share their wisdom, experience, and talent in these showcases of the finest architects, home builders, interior design artisans, and craftsmen. Highlighting luxurious residences with captivating photographs, the regions most notable industry specialists share the inspirations and motivations behind their work and explain their projects from initial design decisions to adding final fixtures and accoutrements.
Freaks is a fascinating yet ultimately touching work that emphasizes the humanity of the "freaks" over their oddities--at least, when the stories warrant it. Some of the individuals were treated very badly by their exhibitors (e.g., Julia Pastrana, the "ugliest woman in the world," and her equally hideous baby were mummified and displayed after they died); however, many took advantage of their condition to become international stars and make a lot of money (e.g., Zip the "What-Is-It").
Ireland is one of the most ancient and modern countries in Europe. Our London-based writers of Irish ancestry lead you to the best of the old and new on their beloved Emerald Isle. Under their guidance, you'll experience the cosmopolitan luxuries of Ireland's cities, learn the secrets of its ancient ruins, and figure out the smartest ways to navigate all that green in between.
