Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, and reaching customers is a big challenge for small companies. This book offers you advice on key issues such as: understanding your customers, creating a customer service strategy, hiring the right people, setting up and implementing complaint processes, and adding a personal touch.

100 Thematic Word Search Puzzles Junioris a reproducible book of, as the title suggests, 100word search puzzles.The Junior in the title implies that the book will work with a youngeraudience, but it also means the puzzles will work with language learners at a more beginnerlevel.  Word search puzzles are the ones where you are given a list of words.  You are alsogiven a grid full of letters.  You must search the grid to find all the words from the list.  Thewords camouflaged on the grid go in various directions: left to right, right to left, up and down,and diagonally in any direction

This short and accessible book introduces readers to the problems of heresy, schism and dissidence over the last two millennia.
The heresies under discussion range from Gnosticism, influential in the early Christian period, right through to modern sects.

Speak English at Work with ConfidenceDo you ever get nervous speaking English with your co-workers because you’re not sure what the “right” word or expression is? After listening to Using English at Work, you will be better able to speak and write business English. Get it right with this complete course in daily English for businesspeople like you!