Word Family Tales are humorous read-aloud stories created to build early phonics skills by teaching children to recognize “families” of words that share the same spelling pattern. This key reading strategy helps kids decode new words with ease—and become stronger readers, writers, and spellers.
Word Family Tales are humorous read-aloud stories created to build early phonics skills by teaching children to recognize “families” of words that share the same spelling pattern. This key reading strategy helps kids decode new words with ease—and become stronger readers, writers, and spellers.
Outcomes 2 edition upper-intermediate Class DVDInspiring National Geographic videos provide real global content and language plus Conversation Practice videos provide a model for real, natural output
An Understanding Fast Speech feature helps students understand authentic English; an integrated pronunciation syllabus helps students use the language accurately and fluently
An expanded and updated Online Vocabulary Builder allows students to personalise and engage with vocabulary language learning by developing their own word lists and testing themselves
You want to speak English. This is the book you need. You may find it difficult to learn and speak English in the absence of right guidance. This book provides a blueprint to practice every day conversation. It offers practical approach to learn English, and it also helps you to overcome grammatical blunders.
In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents.
