Award Winning Customer Service: 101 Ways to Guarantee Great Performance
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed.
'Alexander the Great' provides a concise introduction to the career and impact of the great Macedonian conqueror and the main themes of his reign. Richard Stoneman uses primary and modern sources, together with archaeological and numismatic evidence to shed light on this influential figure. Key topics discussed include:
Journey through Genius: Great Theorems of Mathematics
Praise for William Dunhams Journey Through Genius The Great Theorems of Mathematics "Dunham deftly guides the reader through the verbal and logical intricacies of major mathematical questions and proofs, conveying a splendid sense of how the greatest mathematicians from ancient to modern times presented their arguments." —Ivars Peterson Author, The Mathematical Tourist Mathematics and Physics Editor, Science News
My dad bought this book for me when I was 9 years old, and I was hooked on making paper airplanes for years--and so was he! This delightful book, first published in 1967, and still in print, brings together plans for the 20 best of the 11,851 entrants from the 1st International Paper Airplane contest sponsored by Scientific American.
The field of hypnotism has greatly evolved in recent years. Since the publication of the successful award-winning first edition of this book, some 1,200 research and clinical articles on hypnotism have been published in American journals alone and a multitude of related books have been written. With so many important contributions in this field occurring in such a short time, there is great need for a resource that reflects the current thinking and incorporates the latest techniques.
