How can I help you? Part II

A coursebook for Hospitality professionals.

It contains:

At a restaurant

Restaurant interactions

Room service/Restaurant problems and complaints

Serving the guest

Conferences/Seminars/Banquets

Tourism and recreation

Planning a tour

Applying for a job

This book is a timely introduction to the emerging field of mobile learning, explaining the technologies involved, their applications and the multiple effects on pedagogical and social practice. Mobile devices include handheld computers, smartphones and PDAs, and this book will emphasise the issues of usability, accessibility, evaluation and effectiveness, drawing from case studies written by researchers and practitioners.

This is a cutting-edge subject in open and flexible learning, yet in spite of being the subject of a number of e-learning conferences, very little has been published on it (see competition analysis). This book will be the first to hit the market and will be picked up primarily by HE and FE readerships, but also by trainers wanting to find out about the opportunities offered by these new technologies.