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Achieving Service Excellence, Second Edition
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Achieving Service Excellence, Second EditionAchieving Service Excellence, Second Edition

Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high level for both clinical and service excellence. Customers who are armed with information and aware of their options are choosing prers they believe are ready, willing, and able to pre the superior experience they expect. 
 
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Sports Rehabilitation and Injury Prevention
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Sports Rehabilitation and Injury PreventionSports Rehabilitation and Injury Prevention

This book provides a comprehensive, practical, evidence-based guide to the field. It covers each stage of the rehabilitation process from initial assessment, diagnosis and treatment, to return to pre-injury fitness and injury prevention. Presenting a holistic approach, this text also addresses the nutritional and psychological aspects of the rehabilitation process for the amateur sports enthusiast as well as elite athletes.

 
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Critical Care Medicine: The Essentials
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Critical Care Medicine: The EssentialsCritical Care Medicine: The Essentials

Critical Care Medicine is an "essentials" text intended for students and residents, though it is also read by practitioners and critical care nurses. It concisely covers all of the major areas in critical care, with a unique focus on pathophysiology underlying clinical disorders and how pathophysiologic concerns affect treatment options.
 
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All About Osteoarthritis: The Definitive Resource for Arthritis Patients and Their Families
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All About Osteoarthritis: The Definitive Resource for Arthritis Patients and Their FamiliesAll About Osteoarthritis: The Definitive Resource for Arthritis Patients and Their Families

Osteoarthritis, also known as degenerative joint disease, is the second most common cause of disability (and most common after age 65) in the United States, yet few patients know much about the condition or effective management strategies for it. All About Osteoarthritis aims to educate patients about what osteoarthritis is and how to cope with it.

 
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Handbook of Kidney Transplantation, 5th Edition
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Handbook of Kidney Transplantation, 5th EditionHandbook of Kidney Transplantation, 5th Edition

This popular handbook is a practical guide for physicians, surgeons, nurses, and other professionals who manage kidney transplant patients. It is concise, readable, and well-illustrated. Chapters outline the major concerns surrounding renal transplantation and the most successful approaches to problems arising in short-term and long-term patient care.
 
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