Англо-русский толковый словарь валютно-кредитных терминов

Настоящее издание представляет собой англо-русский словарь-справочник валютно-кредитной тематики с краткими пояснениями терминов. Составлен на основе большого числа зарубежных источников. Содержит значительное число терминов, отсутствующих в онлайн-словарях на момент оцифровки. В приложении приведены наиболее употребимые в данной сфере аббревиатуры. Был выпущен один раз небольшим тиражом. Предназначен для переводчиков и работников банковско-финансовой сферы, а также учащихся соответствующих специальностей для углубленного изучения тематики.

Business English - Customer Service over the Phone

Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you're pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day.

Negotiating the Impossible How to Break Deadlocks and Resolve Ugly Conflicts (without Money or Muscle)

Some negotiations are easy. Others are more difficult. And then there are situations that seem completely hopeless. Conflict is escalating, people are getting aggressive, and no one is willing to back down. And to top it off, you have little power or other resources to work with. Harvard professor and negotiation adviser Deepak Malhotra shows how to defuse even the most potentially explosive situations and to find success when things seem impossible.

The Art of Voice Acting: The Craft and Business of Performing Voiceover 4th Edition

Are you just starting in Voiceover? Do you have some experience, but aren't getting booked? Are you a working pro who wants to expand to new areas of VO work?
The Art of Voice Acting is a must read if you are serious about a profession in voice over and looking to maximize your efforts for success in the business.

Practical Sustainability Strategies, How to Gain a Competitive Advantage

Strategies that enable organizations to succeed as businesses and as responsible corporate citizens
Based on the authors' many years of research and hands-on experience, this book provides tested and proven practical strategies that make it possible for organizations to develop, maintain, or extend their competitive advantage without causing harm to the environment and society.