The potential for conflict exists in every interaction. But when one
doesn’t know how to deal with these disagreements constructively, they
can escalate into unproductive and even destructive situations. The key
is not to avoid conflict, but to recognize and manage it skillfully to
produce the best possible outcome. In this powerful and practical
guide, author Gini Graham Scott shows readers how to identify the
reason for the conflict, recognize and control the emotional factors,
and find the best solution. Disagreements, Disputes, and All-Out War
offers a simple but proven system for resolving conflicts resulting
from:
* poor communication and misunderstandings
* different agendas, interests, and values
* political power struggles
* incorrect assumptions about others’ motives and actions
* difficult people
Written in an accessible, conversational style, packed with real-life
examples, and including simple exercises and tools to help assess
conflict situations, this indispensable guide shows readers how to
handle whatever life throws at them.