English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course or for self-study.

 

Something Blue

Readers who enjoyed Giffin's stellar debut, Something Borrowed (2004), might be surprised to find that the villainess of that novel is the heroine of this one. Making an unsympathetic character likable isn't an easy thing to do, but that's just what Giffin succeeds at in her second outing. Giffin's writing is warm and engaging; readers will find themselves cheering for Darcy as she proves people can change in this captivating tale.

Education - An 'Impossible Profession'?: Psychoanalytic Explorations of Learning and Classrooms

In classrooms and lectures we learn not only about academic topics but also about ourselves, our peers and how people and ideas interact. Education – An Impossible Profession extends the ways in which we might think about these processes by offering a refreshing reconsideration of key educational experiences including those of:
being judged and assessed, both formally and informally, adapting to different groups for different purposes, struggling to think under pressure, learning to recognise and adapt to the expectations of others.

Convergence of Productivity - Cross-National Studies and Historical Evidence

This comprehensive study is a collection of original articles that view the current state of knowledge of the convergence hypothesis. The hypothesis asserts that at least since the Second World War, and perhaps for a considerable period before that, the group of industrial countries was growing increasingly homogeneous in terms of levels of productivity, technology and per capita incomes. In addition, there was general catch up toward the leader, with gradual erosion of the gap between the leader country, the U.S., throughout most of the pertinent period, and that of the countries lagging most closely behind it.